Directive (EU) 2019/882
European Accessibility Act
The EAA sets accessibility requirements for key products and services including e-commerce, banking, transport, and digital interfaces. WCAG 2.1 Level AA is the practical benchmark for web content.
Am I affected?
Do you offer e-commerce, banking, or transport services to EU consumers?
Yes - digital interfaces likely in scope.
Do you have a public website or mobile app used for those services?
Yes - accessibility obligations apply.
Are you a micro-enterprise with <10 employees and <€2M turnover?
Possible exemptions — verify nationally.
Fines & sanctions
| Jurisdiction | Maximum | Notes |
|---|---|---|
| EU (varies by state) | Member-state penalties | Enforcement via national market surveillance. |
| Reputational / procurement | Contract loss | Public tenders increasingly require WCAG evidence. |
Key requirements
- Meet WCAG 2.1 Level AA for in-scope digital services.
- Publish an accessibility statement with feedback channel.
- Monitor third-party content and remediation timelines.
- Train content authors and developers on accessibility.
- Run periodic automated and manual testing.
- Maintain remediation backlog with owners and deadlines.
Deadlines
- Application dateJun 2025
- Ongoing monitoringContinuous
Documents
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